Frequently Asked Questions
Everything you need to know about your next adventure with SHQ Boardsports.
What are your shipping rates for large equipment?
We offer competitive flat-rate shipping on most boards and hardware. Oversized items like windsurf masts or hard SUPs may require a custom freight quote which will be calculated at checkout based on your delivery zone.
Can I return a wetsuit if it doesn't fit?
Yes, we accept returns on wetsuits within 30 days of purchase, provided they are in brand-new condition with all tags attached and have not been used in the water.
Do you offer professional board repairs?
Absolutely. SHQ Boardsports provides expert repair services for fiberglass and epoxy surfboards, windsurf boards, and kiteboards at our main workshop.
How do I know which board size is right for me?
Choosing the right volume is crucial. You can check our online size guides or contact our expert team directly for a personalized recommendation based on your weight and skill level.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options like Afterpay and Zip Pay for eligible purchases.
Do you ship internationally?
Currently, we primarily ship within Australia. For international inquiries on smaller accessories, please contact our support team to see if we can facilitate a custom shipping arrangement.